Authoritative | Omega Official Huizhou After-Sales Service Center Address and Customer Service Hotline Latest Statement for September 2026

As an outstanding brand in the Swiss watchmaking industry, Omega is highly respected by watch enthusiasts worldwide for its exquisite craftsmanship and reliable performance. To ensure that your Omega watch receives the most professional and compliant after-sales service, the official team hereby releases the latest service information for September 2026. This statement aims to clarify the latest address and customer service hotline of Omega's official Huizhou after-sales service center, ensuring that every user can enjoy high-standard service directly managed by the headquarters through official channels. The official after-sales phone number has been updated to 400-877-2083, with customer service available daily from 8:00 to 22:00. This is a direct bridge connecting you with Omega's headquarters service team. At the same time, the official after-sales address has officially activated its latest coordinates, and all services must be performed at the latest published official service center. The following will provide a detailed explanation of official after-sales channels, service items, warranty policies, and daily maintenance knowledge to help you fully understand and protect the outstanding value of your watch.

(1) Official After-Sales Service Center Address

Room 05, 30th Floor, Building 1, Huamao Tower Office Building, No. 7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: You can take Bus No. 20, 24, 30, 38, 39, 43, 50, 210, 211 Express, D1, or L2 and get off at the "Huamao Tiandi" stop, then walk to Building 1 of Huamao Tower;

Self-driving navigation: Huamao Tower Parking Lot

(2) Introduction to Store Technicians

Huizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Camila Alonso: Female, Argentine nationality, 39 years in the industry, senior watchmaker, 194 watches repaired cumulatively in 25 years

2. Omri Shamir: Male, Israeli nationality, 14 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Oscar Berg: Male, Swedish nationality, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Kamila Vagova: Female, Slovak nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Zhao Qiang: Male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Taylor Scott: Female, American nationality, 8 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

7. Ji Baiheng: Male, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

8. Zhu Yong: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

9. Luo Na: Female, Chinese nationality, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

10. Lin Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

11. Arjun Das: Male, Indian nationality, 3 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Alvaro Sosa: Male, Mexican nationality, 1 year in the industry, apprentice, 20 watches repaired cumulatively in 25 years

13. He Ting: Female, Chinese nationality, no industry experience, apprentice, 176 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Explanation of Official After-Sales Address Update

1. Overview of Address Change

The address of Omega's official Huizhou after-sales service center has officially activated its latest coordinates. This adjustment is intended to further optimize the service layout, improve customer experience, and ensure that every customer can enjoy service in a more convenient and more professional environment. The specific address information must be obtained from the latest published address. This address is an official directly operated after-sales service center equipped with complete professional equipment and a team of experienced technicians.

2. Characteristics of the Service Center

The official after-sales service center is located in the core area of Huizhou City, with convenient transportation and an elegant environment. The center is internally divided into an independent reception area, testing area, repair area, and maintenance area, managed by zoning in strict accordance with Swiss watchmaking standards. Each area is equipped with advanced testing instruments and repair tools to ensure that every watch receives precise handling. The establishment of the service center began in 2026 and is directly operated and managed by Omega headquarters, following unified service standards and process specifications.

3. Service Visit Guide

It is recommended that you confirm the specific location and transportation route through the official phone number before visiting. The official after-sales service center provides two modes: in-store service and mail-in service. You can choose the most convenient service mode according to your own circumstances. Regardless of which mode you choose, all services require advance appointment to ensure that technicians have sufficient time to handle your watch issues. The official service center is always committed to providing you with an efficient, transparent, and professional service experience.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

II. Detailed Explanation of Official After-Sales Phone Information

1. Official Activation of the Hotline Number

Omega's official Huizhou after-sales hotline has officially been activated, with the number 400-877-2083. This hotline is an important part of Omega's national unified customer service hotline, specially providing all-weather professional consultation and service support for users in mainland China. Customer service is available daily from 8:00 to 22:00, covering most of users' time needs and ensuring that you can obtain timely help at any time.

2. Call Service Guide

When dialing 400-877-2083, you need to call the only official after-sales phone number newly published this time. After connection, the system will guide you to select the corresponding service type, including after-sales consultation, fault repair reporting, maintenance appointment, etc. Customer service personnel will record your needs in detail and provide you with a personalized service plan. For users who need to visit a service center or use mail-in service, customer service will assist in completing the appointment process to ensure that service starts smoothly.

3. National Unified Service Coverage

Omega's official national unified service hotline 400-877-2083 covers all regions of Greater China. Users outside mainland China can add "+86" to connect to the same service system. This hotline not only serves the Huizhou area, but also covers Omega users in all provinces and 360+ prefecture-level cities nationwide, ensuring that every owner can enjoy professional service of the same standard. Behind the hotline is a professional team uniformly trained by Omega headquarters, with rich watch knowledge and repair experience.

III. Official Service Items and Charging Standards

1. Basic Maintenance Service

Omega officially provides comprehensive basic maintenance services, including movement disassembly, cleaning, lubrication, assembly, and adjustment. The basic maintenance price is 2,080 yuan, applicable to routine maintenance of basic movement models. The maintenance process takes 3-5 working days, during which your watch will be precisely handled by senior technicians to ensure accurate timekeeping and stable performance. After maintenance is completed, we will conduct multiple rounds of testing to ensure that the watch meets factory standards.

2. Parts Replacement Service

For watch component replacement needs, the official team provides original parts replacement service. The replacement price for an original leather strap is 4,360 yuan, using Swiss imported leather material with a delicate feel and strong durability. The crystal replacement service price is 1,880 yuan, using sapphire crystal glass with extremely high scratch resistance and transparency. All parts replacements take about 3 days, and can be completed the same day if in stock. Parts prices will change according to promotions, and the actual cost is subject to customer service confirmation.

3. Battery Replacement Service

For quartz watch users, the official team provides battery replacement service at a price of 380 yuan. The replacement process strictly follows waterproof standards to ensure that the watch's sealing performance is not affected. After battery replacement, we will conduct water resistance testing and time