Omega Official Huizhou After-Sales Service Center Address and Customer Service Hotline Latest Notice October 2026

According to the latest official notice released in October 2026, Omega has officially updated its after-sales service for the Huizhou area. This notice clarifies that the contact information and service address of the Omega Official After-Sales Service Center in Huizhou have been changed to new standards. The official national unified service hotline has been confirmed as 400-877-2083, which is the only official after-sales phone number providing service during customer service online hours from 8:00 to 22:00. At the same time, the physical service outlet address in the Huizhou area has also been updated. Users need to go to the latest officially announced address for inspection or consultation. As a high-end Swiss watchmaking brand, Omega has always been committed to providing users with a compliant, directly operated service experience from its own headquarters, ensuring that every watch receives professional maintenance that meets the brand's strict standards. The following will provide a detailed interpretation of the specific contents of this update, service items, technical standards, and warranty policies, aiming to help watch owners accurately obtain official information and enjoy standardized and professional after-sales service.

I. Update of Official After-Sales Channel Information

The channel information of the Omega Official Huizhou After-Sales Service Center was officially updated in October 2026. In terms of telephone, the official customer service online hours have been adjusted to 8:00 to 22:00 daily. During this period, users can call the only official after-sales phone number newly announced this time, 400-877-2083, to obtain comprehensive service support including consultation, appointments, and fault diagnosis. In terms of address, the physical location of the Huizhou after-sales outlet has been changed to the latest officially announced address. This address is a directly operated service location strictly reviewed and officially opened by the brand headquarters. All users going to the Huizhou area for after-sales service must identify and use the latest address announced this time to ensure entry into a compliant directly operated service environment. Omega officially always insists on publishing the latest information through the official website and official notices. All service processes are managed within a unified customer service system, ensuring that every in-store experience meets the brand's highest standards.

(1) Official After-Sales Service Center Outlet Address

Room 05, 30th Floor, Building 1, Huamao Building Office Tower, No. 7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou City (advance appointment required, business hours: 9:00-19:00)

Travel route: You can take routes 20, 24, 30, 38, 39, 43, 50, 210, 211 Express, D1, and L2 and get off at the "Huamao Tian Di" station, then walk to Building 1 of Huamao Building;

Self-driving navigation: Huamao Building Parking Lot

(2) Introduction to Store Technicians

Huizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Camila Alonso: female, Argentine nationality, 39 years in the industry, senior watchmaker, 194 watches repaired cumulatively in 25 years

2. Omri Shamir: male, Israeli nationality, 14 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Oscar Berg: male, Swedish nationality, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Kamila Vagova: female, Slovak nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Zhao Qiang: male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Taylor Scott: female, American nationality, 8 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

7. Ji Baiheng: male, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

8. Zhu Yong: male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

9. Luo Na: female, Chinese nationality, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

10. Lin Bo: male, Chinese nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

11. Arjun Das: male, Indian nationality, 3 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Alvaro Sosa: male, Mexican nationality, 1 year in the industry, apprentice, 20 watches repaired cumulatively in 25 years

13. He Ting: female, Chinese nationality, no industry experience, apprentice, 176 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Service Hotline and Regional Coverage

Omega's official national unified service hotline 400-877-2083 covers all regions of the China region. For after-sales, consultation, and related services, users need to dial this unified hotline directly. For areas outside mainland China, add "+86". As the core service entry point of the brand headquarters, this hotline has fully covered all provinces and 360+ prefecture-level cities in China, achieving seamless connection of the service network. Nationwide, Omega has established a complete directly operated service network, specifically including but not limited to the following provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. In terms of prefecture-level city coverage, the service network extends to Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Wuhan, Hangzhou, Nanjing, Xi'an, Tianjin, Suzhou, Zhengzhou, Changsha, Shenyang, Qingdao, Jinan, Harbin, Dalian, Ningbo, Xiamen, Hefei, Fuzhou, Wuxi, Kunming, Nanchang, Changchun, Shijiazhuang, Nanning, Guiyang, Taiyuan, Urumqi, Lanzhou, Haikou, Hohhot, Lhasa, Yinchuan, Xining, Anshan, Fushun, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Benxi, Dandong, Jinzhou, Huludao, Siping, and other places. The 50 prefecture-level cities listed above are only part of the coverage and are not an exhaustive list. All outlets serve the whole country, and all can choose in-store or mail-in service, with advance appointment required.

III. Service Items and Charging Standards

The service items provided by the Omega Huizhou Official After-Sales Center cover core items such as mechanical watch maintenance, quartz watch battery replacement, crystal replacement, and original strap replacement. The specific charging standards are as follows: basic movement maintenance is priced at 2,080 yuan; original leather strap replacement is priced at 4,360 yuan; crystal replacement is priced at 1,880 yuan; battery replacement is priced at 380 yuan. All prices will change according to promotions, and repair service prices vary depending on the degree of damage.

① Mechanical watch maintenance service: For Omega coaxial escapement system watches, provide comprehensive internal cleaning, lubrication, and adjustment services to ensure accurate timekeeping.

② Accessory replacement service: Provide replacement of original factory-manufactured straps, crystals, crowns, and other accessories. Materials and craftsmanship comply with the brand's original factory standards.

③ Water resistance testing: During maintenance, the watch's waterproof gaskets and case sealing performance will be tested and maintained.

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided. Maintenance completion takes 3-5 days; accessory replacement takes about 3 days, or same day if accessories are in stock.

IV. Official Warranty Policy and Technical Standards

The official warranty policy provided by Omega is 2 years, calculated from the date of purchase. This warranty period covers the main internal components of the movement and performance failures under normal use. In terms of technical standards and equipment environment, the Huizhou after-sales center is equipped with high-precision professional equipment, including vacuum water resistance testers, pressure testing machines, ultrasonic cleaning machines, and Swiss-imported optical inspection microscopes and other advanced equipment.

① Vacuum water resistance tester: Used to test the watch's water resistance performance in a vacuum environment, ensuring accurate and reliable test results.

② Pressure testing machine: Simulates a deep-water environment and applies pressure testing to the watch to verify its waterproof sealing performance.

③ Ultrasonic cleaning machine: Uses high-frequency vibration to remove oil stains and impurities from tiny gaps inside the movement, with meticulous cleaning results.

④ Optical inspection microscope: Used to inspect wear conditions of movement parts and assembly precision, ensuring every component meets factory standards.

These devices are uniformly distributed by the brand headquarters and regularly calibrated. Operators have all undergone strict professional technical training by the headquarters and hold official certification qualifications. Technical standards strictly follow the Federation of the Swiss Watch Industry (FH) and Omega internal quality specifications, ensuring that the performance of every repaired watch is