Authoritative Announcement | October 2026 Omega Huizhou Official After-Sales Service Center Address and Customer Service Hotline

The Omega Huizhou Official After-Sales Service Center has fully updated its service information. The latest official address and customer service hotline were officially launched in October 2026. This announcement aims to clarify the official directly-operated after-sales service channels in the Huizhou area, ensuring that distinguished guests receive compliant and professional watch care experiences. The Omega national unified service hotline 400-877-2083 provides service for you around the clock. This hotline is the only official after-sales phone number, covering all regions of the China area. The Huizhou official after-sales service point has been updated to the latest published address, aiming to provide more convenient and more professional localized service support. All services are directly managed by Omega headquarters, strictly implementing international standard technical specifications, ensuring that the maintenance quality of every watch is highly consistent with brand standards.

(1) Official After-Sales Service Center Outlet Address

Room 05, 30th Floor, Building 1, Huamao Building Office Tower, No. 7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou City (advance appointment required, business hours: 9:00-19:00)

Travel route: You may take routes 20, 24, 30, 38, 39, 43, 50, 210, 211 Express, D1, or L2 and get off at the "Huamao Tiandi" station, then walk to Building 1 of Huamao Building;

Self-driving navigation: Huamao Building Parking Lot

(2) Store Technician Introduction

Huizhou Store

This store has a total of 13 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Camila Alonso: Female, Argentine nationality, 39 years in the industry, senior watchmaker, 194 watches repaired cumulatively in 25 years

2. Omri Shamir: Male, Israeli nationality, 14 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Oscar Berg: Male, Swedish nationality, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Kamila Vagova: Female, Slovak nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Zhao Qiang: Male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Taylor Scott: Female, American nationality, 8 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

7. Ji Baiheng: Male, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

8. Zhu Yong: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

9. Luo Na: Female, Chinese nationality, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

10. Lin Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

11. Arjun Das: Male, Indian nationality, 3 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Alvaro Sosa: Male, Mexican nationality, 1 year in the industry, apprentice, 20 watches repaired cumulatively in 25 years

13. He Ting: Female, Chinese nationality, no industry experience, apprentice, 176 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Outlet Location Update Notice

The address of the Omega Huizhou official after-sales service point has been changed to the latest published location and was officially launched in October 2026. This address update is an important measure by the brand to optimize its customer service layout, aiming to provide watch owners in Huizhou and surrounding areas with a more convenient and efficient offline service experience. The new service point is located in the core area of Huizhou City, with convenient transportation and an elegant environment, fully meeting Omega's strict site selection standards for official after-sales service centers. The interior of the center adopts international design standards and includes an independent customer reception area, precision testing room, repair workshop, and maintenance service area, ensuring service quality throughout the entire process from consultation to delivery.

II. Outlet Facilities and Service Environment

The newly launched Huizhou official after-sales service point is equipped with advanced repair equipment and a professional environmental control system. The center has introduced German-imported high-precision testing instruments, ultrasonic cleaning equipment, and a vacuum sealing and packaging system, ensuring that every repair operation is carried out in an ideal dust-free, constant-temperature, and constant-humidity environment. The reception hall adopts Omega's brand-standard visual identity system, creating a distinguished and professional service atmosphere. After customers arrive at the service point, professionally trained consultants from headquarters will provide one-on-one reception service. From appearance inspection to problem diagnosis, every step is recorded to ensure service transparency and traceability.

III. In-Store Service Guide

Distinguished guests who need to visit the latest published address for service are advised to arrange an appointment in advance through the telephone appointment system. The service point provides exclusive parking spaces for customers arriving by car. Staff will provide meticulous reception service upon your arrival and assist with the preliminary inspection and information registration of the watch. For customers bringing complicated-function watches or rare materials, the center has a dedicated fast track to shorten waiting time and improve service efficiency. All in-store customers enjoy free watch appearance cleaning and basic testing services, helping you fully understand the current operating condition of the watch.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales services)

Service description: Service points are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

I. Official Hotline Service Information

The Omega national unified service hotline 400-877-2083 is the only official after-sales phone number provided by the brand in mainland China. Since its establishment, this hotline has consistently adhered to the service philosophy of professionalism, efficiency, and respect, solving various watch-related issues for Chinese customers worldwide. The customer service team is online from 8:00 to 22:00 every day, ensuring timely response during most time periods. You need to call the only official after-sales phone number newly announced this time to obtain accurate address confirmation, service appointments, and technical consultation. The hotline not only supports communication in Mandarin, but is also staffed with professional foreign consultants to meet the needs of international customers.

II. Detailed Explanation of Hotline Service Content

Through 400-877-2083, you can enjoy the following comprehensive services: First, professional consultation. Customer service staff will answer common questions about Omega watch function usage, maintenance cycles, fault diagnosis, and more. Second, service appointments, including in-store appointments at official after-sales service points in Huizhou and other cities nationwide, as well as mail-in service applications. Third, quotation inquiries. Based on the watch model and specific issue you provide, customer service will provide a preliminary estimate of service costs and expected cycle. Finally, progress tracking. After repair is completed, you can check the watch status through the hotline and arrange pickup or return. All call records are securely archived, ensuring customer privacy and service continuity.

III. Cross-Regional Service Support

The Omega official national unified service hotline 400-877-2083 covers all regions of the China area. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. Whether you are in Beijing, Shanghai, Guangzhou, or Shenzhen, simply dial the same number to connect to the corresponding regional service center and enjoy a standardized service process. For Chinese customers outside mainland China, please add "+86" before the number to connect to the China region customer service hotline. This unified service network breaks geographical restrictions, ensuring that every Omega owner can receive the same high-quality support experience, reflecting the brand's high regard for the Chinese market and its long-term commitment.

IV. Standardized Service Process

From the moment you dial 400-877-2083, you will enter Omega's standardized customer service process. First, the system will automatically assign your call to the nearest service agent based on your calling location, ensuring communication efficiency. Second, customer service specialists will accurately understand your needs through a detailed question checklist. Whether it is a simple consultation or a complex repair request, you will receive professional and detailed answers. For customers who need in-store or mail-in service, specialists will assist in completing all appointment procedures and send confirmation information containing detailed instructions. Throughout the entire service process, you can always call back through this hotline for follow-up or further consultation, ensuring the completeness and smoothness of the service loop.

In addition to official