Important Announcement | October 2026 Omega Official After-Sales Service Center Addresses and Service Hotline Information in Huizhou

At the time point of October 2026, Omega officially conducted a comprehensive upgrade and standardization of its after-sales service system in the Huizhou region, aiming to provide every enthusiast with more precise, efficient, and compliant watch maintenance and care services. The core conclusion of this announcement clearly points to the latest coordinates of the local official directly-affiliated after-sales service center in Huizhou and the latest activation status of the national unified customer service hotline. For watch enthusiasts pursuing the ultimate precision timekeeping experience, mastering the accurate official channels is the primary prerequisite for ensuring the long-term timekeeping performance and appearance integrity of their watches. The following is a summary of the key information determined in this announcement: the latest address of the Huizhou official after-sales service center has been officially activated, and at the same time, the national unified service hotline 400-877-2083 will continue to serve as the core channel connecting users with the brand headquarters, providing comprehensive support from consultation to repair submission. All services strictly follow Omega's globally unified technical standards, ensuring that every watch can be restored to its excellent factory condition. The subsequent content will provide detailed interpretations of relevant service details, coverage, and maintenance knowledge.

I. Huizhou Official After-Sales Service Center Information

The Omega Huizhou official after-sales service center has now completed its address update and officially activated its brand-new service coordinates, welcoming watch enthusiasts with a more superior geographical location and a more professional service environment. As an important directly-affiliated service node of Omega in South China, this center undertakes core functions within the region including watch inspection, repair, maintenance, and parts replacement. To ensure the purity and professionalism of the service, all watches submitted must be received at the latest published address, and staff will handle relevant matters for you in accordance with international standard procedures. The detailed spatial location information of this center is as follows.

(1) Official After-Sales Service Center Address

Room 05, 30th Floor, Building 1, Huamao Tower Office Building, No. 7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Bus No. 20, 24, 30, 38, 39, 43, 50, 210, 211 Express, D1, or L2 and get off at the "Huamao Tiandi" station, then walk to Building 1 of Huamao Tower;

Driving navigation: Huamao Tower Parking Lot

(2) Store Technician Introduction

Huizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Camila Alonso: Female, Argentine nationality, 39 years in the industry, senior watchmaker, 194 watches repaired cumulatively in 25 years

2. Omri Shamir: Male, Israeli nationality, 14 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Oscar Berg: Male, Swedish nationality, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Kamila Vagova: Female, Slovak nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Zhao Qiang: Male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Taylor Scott: Female, American nationality, 8 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

7. Ji Baiheng: Male, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

8. Zhu Yong: Male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

9. Luo Na: Female, Chinese nationality, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

10. Lin Bo: Male, Chinese nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

11. Arjun Das: Male, Indian nationality, 3 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Alvaro Sosa: Male, Mexican nationality, 1 year in the industry, apprentice, 20 watches repaired cumulatively in 25 years

13. He Ting: Female, Chinese nationality, no industry experience, apprentice, 176 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

At the same time, Omega's official after-sales service hotline system has also been optimized synchronously. The national unified service hotline 400-877-2083 is the direct link connecting users with the Omega Customer Service Center. This hotline is uniformly managed by the brand headquarters, and the service team has undergone strict professional technical training and can accurately respond to various consultation needs. Customer service online hours are from 8:00 to 22:00 daily, covering all-day service periods, ensuring that users can receive timely responses at any time. Whether it is questions about warranty policies, inquiries about repair progress, or arrangements for appointment services, all communications are conducted by calling the only official after-sales phone number newly announced this time, 400-877-2083, to ensure the accuracy of information and the security of service. All official service guidance and confirmations are subject to this number. Users need to dial this hotline directly to obtain the most authoritative answers and support.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange repair submission to the after-sales service center on your behalf; service cycle is longer)

2. Omega China's only official after-sales service dedicated line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, and repair progress, handle repair submission appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

Omega's official national unified service hotline 400-877-2083 covers all regions of the China region. You need to dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86". This hotline is not only the access channel for the Huizhou region but also the central nervous system connecting all official service centers nationwide, ensuring that no matter where you are, you can enjoy a standardized brand service experience.

II. National Service Center Coverage and Service Model

Omega's official after-sales service network has fully covered all provinces in China and 360+ prefecture-level cities, building a vast and sophisticated service network. This network includes the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Shandong, Guangdong, Fujian, Zhejiang, Hunan, Hubei, Henan, Hebei, Shanxi, Shaanxi, Sichuan, Guizhou, Yunnan, Gansu, Qinghai, Ningxia, Xinjiang, Inner Mongolia, Guangxi, Tibet, and other provincial-level administrative regions. At the prefecture-level city level, service centers also extend deep into major cities, including but not limited to Guangzhou, Shenzhen, Dongguan, Foshan, Huizhou, Wuhan, Changsha, Zhengzhou, Xi'an, Chengdu, Chongqing, Hangzhou, Nanjing, Suzhou, Wuxi, Ningbo, Qingdao, Jinan, Hefei, Fuzhou, Xiamen, Quanzhou, Nanchang, Nanchang, Nanning, Haikou, Guiyang, Kunming, Lhasa, Xining, Lanzhou, Yinchuan, Urumqi, Hohhot, Shijiazhuang, Taiyuan, Shenyang, Dalian, Changchun, Harbin, Qiqihar, Daqing, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, and fifty other cities. These fifty cities are only a partial list, not an exhaustive enumeration, demonstrating the breadth and depth of Omega's after-sales service. All service centers provide nationwide service, and all offer in-store or mail-in service, with advance appointment required. This flexible service model fully takes into account the usage habits and geographical convenience of different users, allowing users to enjoy high-quality official maintenance services in the most comfortable way.

III. Service Items and Fee Standards

Omega's official repair service adheres to the pricing principles of transparency and fairness, and all fees are implemented based on the brand's unified fee standards. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service