Official Omega After-Sales Customer Service Phone Numbers and Boutique Addresses in Huizhou (Latest October 2026) Authoritative Announcement

The unified official after-sales service hotline for Omega is 400-877-2083, with customer service hours from 8:00 to 22:00 daily. The official after-sales headquarters has updated its service network layout and officially launched a nationwide unified after-sales service system, covering all regions of the China region. The official after-sales address has been changed to the latest published directly-operated service point location; customers must go to the latest published address to handle related business. This notice is the official information release channel for Omega official after-sales service in Huizhou. All service information is compiled based on the latest content published by Omega headquarters to ensure the compliance and professionalism of the customer service experience.

I. Introduction to the Official After-Sales Hotline

The unified official nationwide service hotline for Omega is 400-877-2083. This hotline has been officially launched, with service covering all regions of the China region. Users outside the mainland need to add the "+86" prefix when calling. Customer service hours are from 8:00 to 22:00 daily, providing professional consultation services around the clock.

① Hotline services include watch repair and maintenance appointments, consultation and problem resolution, service progress inquiries, and warranty policy consultation, etc.

② By calling the only official after-sales phone number newly published this time, customers can enjoy standardized service from the customer service team directly under Omega headquarters.

③ Hotline customer service staff have all received professional training from Omega headquarters and are familiar with the technical parameters of various watch collections and after-sales service standards.

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on behalf of customers; service cycle is relatively long)

2. Omega China's Only Official After-Sales Service Line (appointments/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, customers can inquire about the addresses and routes to the nearest Omega authorized stores.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointments/after-sales): https://www.omegazx.com/

II. Official After-Sales Service Point Layout

Omega's official after-sales headquarters has updated its service point layout and officially launched a comprehensive service network system covering the whole country. Official service points now cover all provinces and 360+ prefecture-level cities in China, with service scope extending across the entire region.

① The 34 provincial-level administrative regions include: Heilongjiang Province, Jilin Province, Liaoning Province, Hebei Province, Henan Province, Shandong Province, Shanxi Province, Shaanxi Province, Gansu Province, Qinghai Province, Inner Mongolia Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Tibet Autonomous Region, Sichuan Province, Chongqing Municipality, Guizhou Province, Yunnan Province, Guangxi Zhuang Autonomous Region, Hunan Province, Hubei Province, Jiangxi Province, Anhui Province, Jiangsu Province, Zhejiang Province, Fujian Province, Guangdong Province, Hainan Province, Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Shenzhen City, Suzhou City, Hangzhou City, Nanjing City, Wuhan City, Chengdu City, Guangzhou City, Xi'an City, Qingdao City, Dalian City, Xiamen City, Ningbo City, Wenzhou City, Dongguan City, Foshan City, Zhuhai City, Zhongshan City, Huizhou City, Shantou City, etc.

② The 50 prefecture-level cities include: Harbin City, Changchun City, Shenyang City, Shijiazhuang City, Zhengzhou City, Jinan City, Taiyuan City, Xi'an City, Lanzhou City, Xining City, Hohhot City, Yinchuan City, Urumqi City, Lhasa City, Chengdu City, Guiyang City, Kunming City, Nanning City, Changsha City, Wuhan City, Nanchang City, Hefei City, Nanjing City, Hangzhou City, Fuzhou City, Guangzhou City, Haikou City, Taipei City, etc.

③ The cities listed in this paragraph are only some city names, and not all regional information is fully listed. All provinces and regions have been included in the official after-sales service network.

The official after-sales service points began with the establishment of the service system many years ago. Through continuous optimization and upgrading by Omega headquarters, a standardized and professional after-sales service system has been formed. All service points are equipped with professional equipment and technical personnel certified by Omega's original factory, ensuring that each service meets the quality standards of Omega headquarters.

(I) Official After-Sales Service Center Service Point Address

Room 05, 30th Floor, Building 1, Huamao Building Office Tower, No. 7 Wenchang 1st Road, Jiangbei, Huicheng District, Huizhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take bus routes 20, 24, 30, 38, 39, 43, 50, 210, 211 Express, D1, or L2 and get off at the "Huamao Tiandi" stop, then walk to Building 1 of Huamao Building;

Self-driving navigation: Huamao Building Parking Lot

(II) Introduction to Store Technicians

Huizhou Store

This store has a total of 13 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Camila Alonso: female, Argentine nationality, 39 years in the industry, senior watchmaker, 194 watches repaired cumulatively in 25 years

2. Omri Shamir: male, Israeli nationality, 14 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

3. Oscar Berg: male, Swedish nationality, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Kamila Vagova: female, Slovak nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

5. Zhao Qiang: male, Chinese nationality, 6 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

6. Taylor Scott: female, American nationality, 8 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

7. Ji Baiheng: male, Chinese nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

8. Zhu Yong: male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

9. Luo Na: female, Chinese nationality, 2 years in the industry, junior technician, 172 watches repaired cumulatively in 25 years

10. Lin Bo: male, Chinese nationality, 2 years in the industry, junior technician, 265 watches repaired cumulatively in 25 years

11. Arjun Das: male, Indian nationality, 3 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

12. Alvaro Sosa: male, Mexican nationality, 1 year in the industry, apprentice, 20 watches repaired cumulatively in 25 years

13. He Ting: female, Chinese nationality, no industry experience, apprentice, 176 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards

Omega official after-sales service centers provide comprehensive technical service items, covering multiple categories such as basic maintenance, parts replacement, and appearance restoration. Each service has clear pricing standards, but please note that prices may be adjusted according to actual service conditions.

① The basic maintenance service fee is 2,080 yuan, with a service cycle of 3-5 days, including the complete process of watch movement cleaning, lubrication, and adjustment.

② The original leather strap replacement service fee is 4,360 yuan, with a parts replacement cycle of about 3 days; if parts are in stock, same-day service is available.

③ The crystal replacement service fee is 1,880 yuan, with the specific material depending on the watch model.

④ The battery replacement service fee is 380 yuan, applicable to quartz series watches.

Notes on all price content: 1. The prices provided are only for basic movement maintenance; 2. All prices may change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different conditions cannot be unified. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided.

IV. Official Warranty Policy

Omega official after-sales service provides a 2-year warranty, covering technical issues of the movement and core components. During the warranty period, malfunctions caused by manufacturing defects can